[Notices] Black Desert Terms of Service and Operation Policy Amendment Notice

Black Desert Terms of Service and Operation Policy Amendment Notice

Notices Aug 4, 2023, 14:00 (UTC+8)

We would like to inform you in advance that the amendment of the Black Desert Terms of Service and Operation Policy is scheduled for September 6, 2023 (Wed).

Greetings Adventurers,

In order to provide a more pleasant and fair game environment, the existing Black Desert Terms of Service and Operation Policy will be integrated with those of Thailand with the upcoming Thailand and Southeast Asia crossplay update, scheduled for September 6, 2023.

Aside from the amended Black Desert Terms of Service and Operational Policy, other terms and policies will be the same as those previously applied to the Southeast Asia region.

Please check the details of the changes and amendments below to ensure that you don't experience inconveniences while playing the game.

■ Black Desert Terms of Service Amendments

- Amended Document:  Black Desert Terms of Service

- Schedule (effective date): September 6, 2023 (Wed)

- Amendments

• Article 3 (PROVIDING COMPANY INFORMATION, ETC): Official webpage and Support address changed

• Article 4 (TERMS AND AMENDMENTS): Merged ③, ④, ⑤, ⑥ and deleted ⑤, ⑥

• Article 12 (PROVISION AND SUSPENSION OF THE GAME SERVICES): Deleted ③, ④ related to compensation claims

• Other number changes, term revision/unification, typo fixes.

- Amendment Details

Article	Before Amendment	After Amendment
Article 3 (PROVIDING COMPANY INFORMATION, ETC)	①The Company publishes the following items on the initial screen of the game service or in these terms of Service of the Game Service Homepage to make it easy for the members to know. However, the personal information processing policy and terms can be viewed by the member through the connection screen. [Company information] 1. Name: PearlAbyss H.K. Limited. 2. Website: https://www.sea.playblackdesert.com/ 3. Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea [Consumer dispute complaint (customer service)] 1. Website: https://sea.pearlabyss.com/Support/Qna/Index/PC	The Company publishes the following items on the initial screen of the game service or in these terms of Service of the Game Service Homepage to make it easy for the members to know. However, the personal information processing policy and terms can be viewed by the member through the connection screen. [Company information] 1. Name: PearlAbyss H.K. Limited. 2. Website: (Will be changed to crossplay address) 3. Address: 48 Gwacheon-daero 2-gil, Gwacheon-si, Gyeonggi-do, 13824, Rep. of Korea [Consumer dispute complaint (customer service)] 1. Website: (Will be changed to crossplay address)
ARTICLE 4 (TERMS AND AMENDMENTS)	① The Company publishes the Terms of Service on the initial page of the Game Services or the linked page through the initial page so that the Member can easily understand the contents of the Terms of Service. ② The Company shall take necessary measures to enable the Member to inquire about the contents of the Terms of Service. ③ The Company may amend this Terms of Service to the extent that it does not violate the relevant laws and regulations. ④In the event of the amendment of the Terms of Service, the Company shall announce the effective date, the details of amendment, the reason for the amendment on the initial page or link page and email. However, any unfavorable or significant changes to the terms and conditions shall be announced 30 days prior to the effective date, and members shall be notified of the terms and conditions to be amended, effective date and reasons for amendment by e-mail or other methods. ⑤ The Company may be able to deem the Member to have agreed to the Amended Terms of Service if Member does not express any sign of consent or rejection by the effective date ⑥ If a Member does not consent to the amendment of the Terms of Service, the Company or Member may terminate the Game Services Use Agreement.	① The Company publishes the Terms of Service on the initial page of the Game Services or the linked page through the initial page so that the Member can easily understand the contents of the Terms of Service. ② The Company shall take necessary measures to enable the Member to inquire about the contents of the Terms of Service. ③ The Company may amend this Terms of Service to the extent that it does not violate the relevant laws and regulations. In cases of amending the Terms of Service, the Company will inform members in advance of the effective date, amended content, and reason for amendment through the same method as stated in Article 28 (Notice to Members). ④ If the Company informs a member of the amendment of the Terms of Service as in Article 3 and the member does not express their agreement or disagreement to the amended Terms of Service by the effective date, it can be deemed that they have agreed to the terms. If the member does not agree to the amended Terms of Service, the Company or the member may terminate the service agreement. This information will be included when the member is informed of the amendments.
ARTICLE 5 (RULING RULES)	① The Company may have separate policies, etc. for the service, and in the event that the details are different from the contents of these Terms of Service, separate policies, etc. shall prevail. ② Matters not specified in these Terms of Service or interpretation thereof shall be governed by relevant laws and regulations.	Matters not specified in these Terms of Service or interpretation thereof shall be governed by relevant laws and regulations.
ARTICLE 12 (PROVISION AND SUSPENSION OF THE GAME SERVICES)	① Game Service may not be provided for a certain period of time in the event of the following: 1. maintenance or replacement of facilities necessary in providing the Game Service, regular Game Service maintenance or other necessary Game Service operation 2. responding to unexpected service instability such as electronic intrusion like hacking, network accident, disruption of service facilities, or Member’s abnormal game use behavior 3. the provision of services is prohibited in accordance with relevant laws, regulations, administrative orders issued by government, or company policies 4. normal Game Services cannot be provided due to force majeure such as natural disasters and emergency situations 5. as necessary in the management of the Company, such as the divestiture or merger of the Company, transfer of business, dissolution of business, lower profit of the Game Service for the year, etc. 6. in the event it becomes necessary to suspend the provision of Game Services. ② The Company shall provide prior notice in the event the Company suspends the provisions of Game Services in accordance with the sub-paragraphs above. However, the Company may be unable to provide prior notice due to urgency of the situation or other difficulties. ③ As for the use of the paid services provided under the consent of both the Company and Member (limited to those with continuous Use Agreement), if the service is suspended or disrupted without a prior notice for more than four (4) hours (cumulative) per day because of Company’s negligence, the Company should extend the service hours of the suspended or disrupted hours for free. A Member cannot claim additional compensation from the Company. ④ If the service suspension or disruption which occurs from a previously notified and agreed server maintenance exceeds ten (10) hours, the excess hours will be extended for free and the Member cannot claim separate compensation from the Company. ⑤ The Company may suspend all Game Services without a prior notice subject to technical or operational needs. In this case, the Company shall notify the suspension on the website thirty (30) days in advance and then suspend the provision of the Game Services. If a prior notice cannot be given for reasons beyond control, an ex-poste notice in due course may suffice. ⑥ If the Company terminates the Game Service, the Member shall not be entitled to claim damages for free service, paid service, Continuous Paid Service Use Agreement, or limited-period paid items that has no remaining period available. In case of unlimited-period paid services, the remaining period will be terminated by the date of service termination.	① Game Service may not be provided for a certain period of time in the event of the following: 1. maintenance or replacement of facilities necessary in providing the Game Service, regular Game Service maintenance or other necessary Game Service operation 2. responding to unexpected service instability such as electronic intrusion like hacking, network accident, disruption of service facilities, or Member’s abnormal game use behavior 3. the provision of services is prohibited in accordance with relevant laws, regulations, administrative orders issued by government, or company policies 4. normal Game Services cannot be provided due to force majeure such as natural disasters and emergency situations 5. as necessary in the management of the Company, such as the divestiture or merger of the Company, transfer of business, dissolution of business, lower profit of the Game Service for the year, etc. 6. in the event it becomes necessary to suspend the provision of Game Services. ② The Company shall provide prior notice in the event the Company suspends the provisions of Game Services in accordance with the sub-paragraphs above. However, the Company may be unable to provide prior notice due to urgency of the situation or other difficulties. ③ As for the use of the paid services provided under the consent of both the Company and Member (limited to those with continuous Use Agreement), if the service is suspended or disrupted without a prior notice for more than four (4) hours (cumulative) per day because of Company’s negligence, the Company should extend the service hours of the suspended or disrupted hours for free. ④ If the service suspension or disruption which occurs from a previously notified and agreed server maintenance exceeds ten (10) hours, the excess hours will be extended for free. ⑤ The Company may suspend all Game Services without a prior notice subject to technical or operational needs. In this case, the Company shall notify the suspension on the website thirty (30) days in advance and then suspend the provision of the Game Services. If a prior notice cannot be given for reasons beyond control, an ex-poste notice in due course may suffice. ⑥ If the Company terminates the Game Service, the Member shall not be entitled to claim damages for free service, paid service, Continuous Paid Service Use Agreement, or limited-period paid items that has no remaining period available. In case of unlimited-period paid services, the remaining period will be terminated by the date of service termination.

Black Desert Terms of Service Before Amendments	Black Desert Terms of Service After Amendments
[View Terms of Service]	[View Terms of Service]

■ Black Desert Operation Policy Amendment

- Amended Document:  Black Desert Operation Policy

- Schedule (effective date): September 6, 2023 (Wed)

- Amendments

• Specified the application scope of the table of restriction criteria and the level change of weighted restrictions

• Changed number of violations before restriction and strengthened restriction level for Disrupting Gameplay

• Deleted “Violation of Law” items from the Table of Restriction Criteria

- However, if actions related to violations of laws are clearly identified within the game, restrictions may be imposed in accordance with the criteria specified in the restriction table.

• Strengthened Chat/Chat Group restriction criteria

- Amendment Details

Article	Before Amendment	After Amendment
Article 5 (TABLE OF RESTRICTION CRITERIA)	• If any act listed in the 'Table of Game Restriction Criteria” “Disrupting Gameplay”, and “Table of Chat/Group Chat Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy. • Depending on the severity of the violation committed by the member - Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. In addition, depending on the violation, two or more restrictions can be imposed at the same time, in which case, the Company shall impose restrictions based on the most serious violation. • Even if several members violate the same matter, the Company may judge which restrictions should be imposed among: Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc., depending on the severity of the act. • Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation. .	• If any act listed in the 'Table of Game Restriction Criteria” “Disrupting Gameplay”, and “Table of Chat/Group Chat Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy. • Depending on the severity of the violation committed by the member, Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. In cases where a serious negative impact is caused by actions in the game (such as repeated violations or significant negative effects on the game environment or other members due to violations), even for a first offense, measures may be taken up to the maximum level of restrictions. In addition, depending on the violation, two or more restrictions may be applicable, in which case, the Company shall impose the more severe of the restrictions to the violation. • Even if several members violate the same matter, the Company may judge which restrictions should be imposed among: Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc., depending on the severity of the act. • Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.
	Violation of Law 1) An act of violating (contrary to) the governing law and provided services 2) An act of violating (contrary to) the law and services that is identified by an outside agency (organization)	(Deleted)
	1st Violation: Warning 2nd Violation: 6 hours 3rd Violoation: 12 hours 4th Violation: 1 day 5th Violation: 3 days 6th Violation: 7 days You can be restricted from the game if any of the following actions are discovered. (1) Block a path to a certain area to stop other members from completing their quest and the like, or maliciously use the game system to make it near impossible for the other members to continue playing (2) Even if it is an action that can be performed within the game system, intentionally or repeatedly disrupting a member’s gameplay by following them and killing their character, disrupting their grind, and causing other disruptions (3) Intentionally or repeatedly disrupting other members from using content or events (e.g.: musical performances and such)	Violating any of the following categories will lead to “Warning & Time Based Restriction” Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data, Retrieval” may also apply. Disrupting Gameplay (1) Block a path to a certain area to stop other members from completing their quest and the like, or maliciously use the game system to make it near impossible for the other members to continue playing (2) Even if it is an action that can be performed within the game system, intentionally or repeatedly disrupting a member’s gameplay by following them and killing their character, disrupting their grind, and causing other disruptions (3) Intentionally or repeatedly disrupting other members from using content or events (e.g.: musical performances and such)
	※ In the event of chat/group chat restriction, chat restriction or suspension from group chat may be enforced without prior warning. ※ A 10 minute chat block will be placed to those who have been kicked from the group chat, and chat content will be hidden in group chat or in other chat channels. ※ If an act specified in the table of game restrictions is confirmed, game restriction may be enforced immediately. ※ Sharing of personal details (personal information, location, contact information, email, etc.) may result in immediate game restriction.	※ In the event of chat/group chat restriction, chat restriction or suspension from group chat may be enforced without prior warning. ※ For world, server, and chat groups, stricter restrictions may be imposed considering the impact they may have on unspecified users in the game. ※ A 10 minute chat block will be placed to those who have been kicked from the group chat, and chat content will be hidden in group chat or in other chat channels. ※ If an act specified in the table of game restrictions is confirmed, game restriction may be enforced immediately. ※ Sharing of personal details (personal information, location, contact information, email, etc.) may result in immediate game restriction.

Black Desert Operation Policy Before Amendments	Black Desert Operation Policy After Amendments
[View Operation Policy]	[View Operation Policy]

※ If you do not express your refusal until September 6, 2023 (Wed), the effective date of the amended Black Desert Terms of Service and Operation Policy, it will be deemed that you have agreed to the amended content.

※ If you do not agree to the amended Black Desert Terms of Service and Operation Policy, you can apply for “membership withdrawal” or raise objections through [Support]. However, please note that all game information, including characters and items, will be deleted upon withdrawal and cannot be recovered.

※ For inquiries regarding the amendement of the Black Desert Terms of Service and Operation Policy, please contact [Support].

Thank you.

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