1. General Principles
• Definition of Operational Policy
- This Operational Policy contains information members (refers to a person who agreed to the Terms of Service; hereinafter referred to as “member”) should acknowledge and understand while using the services provided by PearlAbyss H.K. Limited and its affiliated companies (hereinafter referred to as “Pearl Abyss” or the “Company”) and the operational guidelines and criteria—penalties and/or repercussions (hereinafter referred to as “restriction”) for violating the terms and conditions (“Terms”); appeal process for restrictions; recovery support policy—for members playing the online game (hereinafter referred to as “game”) provided by Pearl Abyss.
- As specified in Article 15 of the Black Desert Terms of Service, members are obligated to comply with all provisions of this Operational Policy. If a member violates the Operational Policy, the member shall be deemed to have also violated the Company’s Terms of Service. In such an event, the member may be subject to penalties and restrictions in accordance with the Operational Policy and Terms of Service.
- Any matters not mentioned in this Operational Policy shall be governed by the Terms of Service, and any matters other than that shall be interpreted and governed in accordance with the relevant laws/regulations and/or general social norms.
- This Operational Policy is applicable to the Black Desert game service.
- The Black Desert Operational Policy was prepared in the English language. In the event where the Operational Policy contents in other languages conflict with those of the English language version, the English language version shall prevail.
• Changes and Notifications Regarding the Operational Policy
- The Company reserves the right to revise and/or amend the Operational Policy in order to provide better services. Amendments and revisions shall be made easily available to members by way of notification in accordance with the Black Desert Terms of Service Article 6.3 (Operational Policy).
- Members are advised to periodically check our notices and emails for any revisions/amendments to the Operational Policy, as the Company shall not be held liable, unless otherwise stipulated by the relevant laws/regulations, for any damages and/or disadvantages caused by misapprehension of any amendment or revision.
• Definition, Role, and Responsibility of a GM
- GM stands for 'Game Master.' GMs shall process members’ inquiries and requests in accordance with the procedures and methods set forth in the Black Desert Operational Policy to ensure the proper operation of the game and the management of members’ rights to use the game.
- GMs shall strive to quickly address and respond to service-related issues in order to ensure a stable service of Black Desert.
- GMs shall not engage in disputes between members. However, if the content of the dispute between the members is deemed to be a serious matter relevant to the operation of the game (such as break down of game order, violation of actual law or public order, etc.), appropriate measures may be taken in accordance with this Operational Policy.
- GMs are strictly prohibited from offering benefits to specific members and from providing information about upcoming Black Desert services, including updates and events, unless an announcement has already been disclosed to the general public.
- GMs shall not request or change/disclose a member’s personal information within the game. However, when requested to provide personal information through a legitimate process by a government agency or a judicial authority etc., the Company may provide personal information to the agency concerned.
• Rights and Obligations of Members
- Members shall acknowledge and understand this Operational Policy. The Company is not obligated to provide assistance in the event of problems or harm caused by the member’s failure to observe the Operational Policy.
- Members shall provide correct and accurate information when registering for membership. If false, stolen, and/or inaccurate information is provided, the member may be restricted from utilizing the services. In addition, this member shall no longer be entitled to the protection of their rights regarding their account information.
- Members have the right to use all contents and services provided by Black Desert.
- The Company holds ownership of all game content, such as in-game characters and items. Members can receive guidance and support in resolving any issues that may occur while using the game by inquiring through Customer Support.
- Members shall report any problems, such as bugs or game system errors, found while using the services of the Company, and shall not disseminate the problems to other members or utilize the problems for unauthorized purposes. In the event the member does not report the occurrence of such problems and uses with the intent of gaining advantages, the member may be restricted from using the services in accordance with the Operational Policy for bringing harm to other members.
- Members may be restricted from using the services if they are found to have circulated or disseminated false information which has not been officially announced by the Company, and in doing so, causing confusion to other members.
- Members may be restricted from using the services in the event members violate any of the provisions stipulated in the [5. Table of Restriction Criteria].
- The Company shall not be liable for any loss incurred from the inability to access the game as a result of a member being restricted from using the services.
- Members shall respect the rights of other members; this is an online game where many members play at the same time.
- Members shall be responsible for the protection and management of their account information using protection services, such as OTP, PC registration, provided by the Company. The Company shall not be liable in the event of any damages caused by a third-party using their account information as a result of the member’s negligence in protecting and managing their account information.
- Members shall comply with any investigation due to suspicion of using unauthorized programs/macros. If the member is unwilling to comply or unresponsive, the member shall be logically deemed as using unauthorized programs not permitted by the Company.
2. Recovery Support Policy
• In the event a member’s item/character is lost and/or data is changed due to a technological error of the Company, recovery support of the lost item/character or changed data will be granted if the details of the error are clearly verified by the in-game records, and the recovery does not unduly impact the game balance.
• Member’s character and item data are always subject to change, modification, or deletion according to game design or operational judgment; recovery support will not be granted in such cases.
• In principle, losses that occur due to member’s failure to acknowledge and understand the details of the game system, Operational Policy, in-game notices, and notices on the website or due to the member’s negligence are not eligible for recovery except for the losses enumerated under [3. Table of Recovery Support Criteria]. Recovery for each category will be processed based on the recorded data, and any losses that do not have a record cannot be recovered.
• Request for recovery should be made within 15 days from the date of loss through our Customer Support on the website. Any requests made after 15 days may not be possible due to the difficulty and time required to verify game data.
3. Table of Recovery Support Criteria
• Recovery is subject to the Table of Recovery Support Criteria below. For cases not listed below, the general principles of recovery will determine whether or not a recovery is possible.
Category
|
Recovery Limit per Family
(per category)
|
Subject
|
Notes
|
Character
|
Twice a year
|
Deleted characters
|
Character data is recovered from the state at the time of deletion
• Recovery is not possible if there are insufficient character slots
• Season characters cannot be recovered if you have another season character
|
Mount
|
Once a year
|
Family owned mounts
|
Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery
• Mounts lost from breeding, exchanging, or being sold on Horse Market cannot be recovered
|
Fairy
|
Once a year
|
Release, Reset Persona fairies
|
Fairies unintentionally released or reset persona
• Recovery is not possible if a new fairy is registered or there are additional changes
• Other items including the ones used on the fairy or reset growth are unrecoverable
|
Item
|
5 times a year
|
Quest/event/challenge reward items
|
Quest/event/challenge reward items mistakenly chosen
• Items cannot have been opened/used/equipped
|
Purchased items
|
Items mistakenly purchased from an NPC shop or the Loyalties Shop
• Mistakenly purchased items through the Central Market/Secret Shop are not eligible for recovery
|
Sold items
|
Items mistakenly sold from an NPC shop
• Mistakenly sold items through the Central Market or trading are not eligible for recovery
|
Exchanged items
|
• Items accidentally exchanged in the NPC exchange window
- Recovery is not possible if the items received from the accidental exchange were opened, equipped or used
|
Opened items
|
• Items (boxes) opened unintentionally
- Recovery is not possible if the obtained item from the box is used or equipped
- Recovery is not possible if the item (box) is subject to probability or includes items with expiration dates.
|
Deleteditems
|
• Items accidently deleted via Trash Bin
- Recovery is not possible if the item has an expiration date
|
Extracted items
|
• Items incorrectly extracted with Black Stone, Cron Stone, or Advice of Valks
|
• Items with 100% enhancement chance applied, extracted through Devour extraction
- Recovery is not possible if the enhancement chance increase number acquired from the Devour extraction system has been used or extracted.
|
Used items
|
• Items used in Cooking, Alchemy, and Processing
- Recovery is not possible if a probability system is applied
|
• Items used to recover max durability
- Recovery is not possible for consumable items other than equipment items
|
Guild
|
Once a year per guild
|
Items purchased from the Guild Shop
|
• Items purchased from the Guild Shop (recoverable with Guild Funds)
- Recovery is not possible if the Guild Master is delegated, or the item is opened/used/equipped after purchase
- Individual recovery is unavailable (Guild Activity Funds, etc.)
|
Guild owned mounts
|
• Released or removed mounts
|
Pearl Shop
|
Once a month
|
Purchased Pearl items
|
• Items purchased by mistake/accident from the Pearl Shop
- Recovery is not possible if 7 days have passed since the purchase date
- Recovery is not possible if the required item is not owned, or if the item has been opened/used, applying its effects
* Items used for crystal transfusion slot additions or dye are not eligible for recovery.
|
Gifted Pearl items
|
• Items gifted by mistake/accident through the Pearl Shop
- Recovery is not possible if 15 days have passed since the gift date, or if the recipient does not agree.
- Exchange for another item of the same price is unavailable
|
Unable to Recover
|
X
|
Deactivated accounts
|
• Recovery is not possible if the account information is completely deleted after the 15-day withdrawal grace period
|
Deleted mails
|
• Recovery is not possible if mail and enclosed items are deleted due to expiration or manual deletion
|
Item enhancement
|
• All items lost due to enhancement failure cannot be recovered
• Enhancement chance stats consumed due to enhancement mistakes cannot be recovered
|
Items used for accepted guild quests and quest progress
|
|
Disbanded guilds (alliances)
|
|
Guild storage items (including guild house crafting items)
|
• All items and wealth in the guild storage cannot be recovered
• Recovery is not possible if a guild member intentionally/accidentally loses items in the guild storage
|
Items dropped by monsters in unreachable coordinates
|
• Items dropped by monsters cannot have their owners identified
|
※ Recovery will be limited regarding cases where items are lost intentionally by a member, in violation of system settings, or possibly abusable within the game.
※ Cases/recovery requests due to changes in opinion/buyer's remorse for reasons such as update or changes to item settings, etc. are not eligible for recovery.
※ Recovery for each case is processed based on recorded data; if records do not exist, the recovery is not possible.
※ Limits on the number of times a recovery can be fulfilled is set per account. Members are asked to manage and protect their accounts accordingly. Requesting recovery due to stolen information will be counted towards the limit even if the account is shared by multiple people.
※ In the event the Operational Policy is violated by abusing the item recovery and other services, there may be restrictions from using the game.
4. Use Restriction Policy
• Restriction and Reporting Process
- The restrictions and reporting process for the violation of the Terms of Service and Operational Policy are as follows.
- Act violating the Terms of Service and/or Operational Policy → (Reported) → GM investigates → (Prior Notice) → Restrictions → Appeals → Notification with results of any appeal
- Reporting “Fraud”, “Inappropriate Language”, and “Account Hijacking” is only possible within 15 days of being harmed
- The Company shall notify the member of the restriction details, the reason for the restrictions, how to appeal, etc. by email, in-game mail, a popup on the title screen, etc. at the time of restrictions. However, for certain acts that are specified separately in the Terms of Service, the Company may instead provide post-notification.
- If an investigation is required to determine whether or not violations of the Terms of Service took place, the Company reserves the right to temporarily restrict the use/access to the game and related services to investigate or perform follow-up procedures. Members will be notified of the reason for their restriction and instructions on how to appeal.
• Restriction Types
- Warning: GM’s warnings/recommendations, activity restrictions, character/family/guild name changes, deletion of post/images, being forcibly exited from the game, and includes other temporary restrictions
- Time Based Restrictions: restrictions to the use of game service and related services (game login, community forum, etc.) for a certain period of time.
- Permanent Restrictions: permanent restrictions to the use of game service and related services (game login, community forum, etc.)
- Temporary Restriction: restrictions imposed temporarily on game services and related services (such as game access and community boards) during urgent situations where the company needs to confirm facts related to bugs, specific damages, or suspected violations of operational policies. If normal use is not justified within the appeal period, the temporary restriction will remain in place. However, even if normal use is justified within the appeal period, if evidence of policy violations is found, appropriate sanctions will be applied.
- Content Restriction: time based restrictions to the use of game content due to acts that violate said game content. This includes actions such as obscuring chat, and content restrictions may be applied on a per account, guild, or clan basis.
- Adjustment of Game Data: changes, deletions, and resets to the properties of any numerical data that can be obtained through the game systems, such as Family/Character information, items, paid content, and silver, which are related to any violating acts.
- Retrieval/Withdrawal: if a violation is deemed to have a severe impact on the entire system of the game economy or negatively impacts other members’ gameplay, 3 times the value of the items gained unfairly through the violation may be changed, deleted, or reset. However, up to 200 billion silver may be collected if the amount unfairly gained cannot be clearly calculated.
- Customer Support Restriction: restrictions to the use of Customer Support services for a set period of time.
- IP Restriction: restriction to certain IP addresses
- Hardware Restriction: Certain hardware will be restricted from accessing the game for violating the operational policy.
- Pearl Abyss Account Restriction: restriction to use of the account. Once the use of the account is restricted, the use of all services provided by Pearl Abyss linked to the account will also be restricted.
• The criteria for restrictions are as follows.
- The Company reserves the right to impose “Adjustment of Game Data,” “Retrieval,” “Content Restriction,” “IP Restriction”, “Hardware Restriction,” and the like at the same as imposing “Warning,” “Time Based Restriction,” and “Permanent Restriction.”
- If two or more acts that violate the Terms are identified, the Company may impose restrictions based on the most serious violation of each act.
- If a third party uses a member's account and violates the Terms of Service and/or Operational Policy while sharing an account, restrictions may be imposed on the member and the account.
- If a member acquires an item obtained by a member violating the Terms of Service and Operational Policy, the Company shall retrieve this item and all related numerical data from the Character/Family. In addition, the account that acquired the item and data may be subject to restrictions in accordance with the Operational Policy.
- “IP Restriction” and “Hardware Restriction” can be used when abnormal login from certain IP and PC devices are detected, account theft, suspected of botting, or the like.
- If access to the game is not available due to game restrictions, the logins missed during the restriction period will not be counted towards the Returning Adventurer period.
5. Table of Restriction Criteria
• If any act listed in the 'Table of Game Restriction Criteria” below are committed, the member who committed the act may be held legally liable and be subject to the robust restrictions and penalties as imposed by the Company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitute as violations of the Terms of Service, related laws, and acts that severely impact the balance or systems in the game, which may result in restrictions that are not included in this Operational Policy.
• Depending on the severity of the violation committed by the member, Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc. may be imposed. Depending on the severity of the violation, penalties may be reduced or increased. If the game is severely impacted, even a single offense can result in a permanent ban of the integrated account. In addition, depending on the violation, two or more restrictions may be applicable, in which case, the Company shall impose the more severe of the restrictions to the violation.
• Even if several members violate the same matter, the Company may judge which restrictions should be imposed among: Warning, Temporary Restriction, Permanent Restriction, Retrieval, Penalty, etc., depending on the severity of the act.
• In the event that a violation is confirmed, corresponding sanctions will be imposed, and forced disconnection may be executed simultaneously depending on the situation. If game usage restrictions are applied, limitations on game connection, website bulletin board usage, and payment system access will be enforced concurrently.
• Other than that, if a member’s action is found to be contrary to relevant laws and regulations, the Company will immediately take strong actions of restrictions and the Company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the Company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.
• “Game play” refers to all actions from the moment the client is opened or accessed until the end point.
Violating any of following categories will lead to “Permanent Restriction of the Pearl Abyss Account.” Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
|
Category
|
Criteria
|
Account Hijacking/ Payment Theft/
Identity Theft
|
1) An act of using another person’s personal information to create an account or use the service.
2) An act of causing harm to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account
3) An act of making payments for service use, etc. through unauthorized access to another person's payment method
※ All accounts that have participated, and/or related to these accounts, in “Account hijacking, payment theft, and identity theft” will be restricted in accordance with the restriction criteria.
|
Data Manipulation and Extraction
|
1) An act of manipulating the game data provided by the Company
2) An act of extracting information that has not been disclosed by the Company
|
Attack on Server and Client Manipulation
|
1) An act of attacking or using unauthorized methods to connect to the Company’s game and service servers
2) An act of using the server and client differently from the original intent the Company has provided.
3) An act of manipulating the server and client provided by the Company
※ If any of above acts are identified, the Company may not only impose permanent restrictions, but also request an investigation by the authorities concerned and judicial authorities
|
Bot (Farm/Cluster)
|
1) An act of using the game with multiple accounts or through a systematic and collective manner for the purpose of profit
2) Took part in clause 1 above by providing either you own account or an account of a 3rd party, lending, entrusting, or allowing someone else to use the account
|
Violating any of the following categories may lead to “Permanent Restriction.”
Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
|
Producing and Use of Unauthorized Programs and Macros
|
1) An act of producing or distributing the programs, macros, devices, or equipment (hereinafter referred to as 'unauthorized programs') that disables the technological protection of the service or disrupts the normal operation of the service
2) An act of playing the game using unauthorized programs and macros
3) An act where repeated actions similar to the patterns of an unauthorized program user is identified in the game data
4) An act where the Company’s security program deems the user of using unauthorized programs and macros.
5) The Company’s anti-cheat system catches the unauthorized program.
※ If a specific device or IP is found to have been constantly using unauthorized programs, the IP and/or hardware will be restricted.
|
Real Money Trade
|
1) An act of trading items, accounts, characters, etc. with money, real goods/services, or items from other games
2) An act of trading paid contents, in-game currency with money, real goods/services, or items (including from other games).
3) An act of making another person raise a character (boosting) in exchange for money or real goods/services
4) An act of manipulating market prices by repeatedly trading certain items to transfer in-game goods in exchange for money or real goods/services
※ The Company reserves the right to delete all items derived or related to real money trade, including goods, and in-game data.
|
Violating any of the following categories may lead to “Temporary Restriction.”
Depending on the severity of the violation, “IP and Hardware Restriction” may also apply.
|
Attempting or Suspicion of Unauthorized Program/Macro Use
|
1) An act of not answering questions, answering the question incorrectly, or similar when actions of abnormal records are identified on a character and is deemed as needing investigation
2) An act of using inappropriate language, offensive terms, threats, swearing at the GM during questioning and/or an investigation
3) An act of attempting to use computer programs, devices, or equipment that are not provided or authorized by the Company or repeating certain actions which can be suspected as unauthorized program/macro use
※ Investigations into the use of unauthorized programs and macros may result in sudden chat messages and/or other ways of requesting responses
※ Even if another party was the one who used the account, the same penalty is applied.
|
Payment Process Exploitation
|
1) An act of abusing/exploiting the payment, payment cancellation, refund processes provided by the Company, Platform, Payment Processor, etc.
2) An act of using a third party for withdrawal of subscription or refunds instead of the Company’s Customer Support.
※ If a gift was sent by an account abusing any payment method, the account that received the gift will undergo an account restriction and the item will also be retrieved.
|
Violating any of the following categories will lead to “Warning & Time Based Restriction”
Depending on the severity of the violation, “IP and Hardware Restriction, Content Restriction, Adjustment of Game Data, Retrieval” may also apply.
|
Disclosure of personal information
|
1) An act of leaking or infringing the personal information of others without the consent of the party
2) An act of infringing on the rights of others such as portrait rights and copyrights without the consent of the party
|
Fraud and Impersonation
|
1) An act of taking unfair advantages by impersonating someone
2) An act of impersonating a GM, company employee, or a related individual
3) An act of impersonating an individual to cause disadvantage or offense to the impersonated individual
※ If both 1 and 2 are violated at the same time, we reserve the right to impose permanent restrictions even if it is the 1st violation.
|
Speculative Behavior (Gambling)
|
1) An act of causing harm to other participants and causing benefits to a certain person in their assets and property through an accidental result from betting an account, in-game currency, item, etc.
2) An act of helping or promoting the progress of (1) above.
|
Real Life Threat
|
1) An act that threatens the safety of others through real-life information that is unrelated to the game
|
Sharing, distributing, promoting, and advertising inappropriate content
|
1) Acts of sharing, distributing, promoting, or advertising anything that can be said to be a violation of the Operational Policy
2) An act of sharing, distributing, promoting, or advertising anything that is not related to the game but is for profit-making purposes
3) An act sharing, distributing, promoting, or advertising a program that may impact any content provided by the Company without the approval of the Company
|
Inappropriate Trade
|
1) Any act of moving silver, in-game goods, etc. between specific accounts through the repeated abnormal use of the market
2) An act of abnormally moving silver, in-game goods, etc. between specific accounts through the abnormal use of standard game systems other than the market
3) An act of intentionally manipulating the market price, repeated selling/purchasing items at min/max price, trading items that are more expensive on the market than NPC vendors, etc. between specific accounts to move silver, in-game goods, etc.
※ If the act has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.
|
Bug Abuse
|
1) An act of gaining advantages or causing damage to other members, game balance, and system by abusing game errors or service errors
2) An act of gaining advantages by abusing the Operational Policy or avoiding limitations on the game system design in an abnormal way
3) An act of using in-game systems differently from their intended functions to harm others or abnormally gain advantages
※ If the act harms another user or has an adverse impact on the game, we reserve the right to impose permanent restrictions even if it is the 1st violation.
|
Gaining Unfair Advantages
|
1) An act of gaining unfair advantages by being in the same party or guild during the same time as someone who is violating the Operational Policy
2) An act of using summons or other game content to obtain unfair advantages
※ Depending on how significantly the advantage affected the game, you can be permanently restricted on your first offense.
|
Spreading False Information
|
1) An act of spreading unconfirmed information that causes confusion or direct/indirect harm to other members
2) An act of slandering the GM or Company without grounds and inciting other users.
※ If the act causes false information to spread and harm the game or harms the reputation of the Company/third parties, we reserve the right to impose permanent restrictions even if it is the 1st violation.
|
Boosting/Cheating
|
1) An act of influencing the outcome of tournaments, events, or other competitive content, by using another party’s account.
2) An act of disrupting gameplay by using another party’s account
※ This does not apply to accounts that do not disrupt the normal operation or influence the outcome of competitive contents (win/loss).
|
Attempt to violate the Operational Policy
|
1) When helping a violator of Operational Policy
2) Any act that is confirmed to be intended to attempt or help in violation of the Operational Policy
|
Disrupting Game Operation
|
1) An act of disrupting game operations by disrupting/interfering a game-related competition, event, broadcasting, etc.
2) An act of falsely reporting, insulting, and/or threatening the GM to disrupt the operation or Customer Support.
※ False reports or claims that cause significant harm to multiple users or individuals may result in permanent usage restrictions being applied.
※ Depending on the severity of the issue, the Company may forcefully disconnect the user from the game and give additional penalties.
|
Disrupting Gameplay
|
(1) Blocking the path to a certain area to stop other members from completing their quest and the like, or maliciously using the game system to make it near impossible for the other members to continue playing
(2) Even if it is an action that can be performed within the game system, intentionally or repeatedly disrupting a member’s gameplay by following them and killing their character, disrupting their gameplay, or causing other disruptions
(3) Intentionally or repeatedly disrupting other members’ usage of content or events (e.g.: musical performances and such)
|
Use of Inappropriate Names
|
1) An act of using a name to impersonate a GM or an employee of the Company
2) An act of using a name that includes inappropriate words and/or foul language
3) An act of using a name that causes disgust or sexual humiliation to other members
4) An act of using a name that ridicules, degrades, or condemns a specific country, nationality, region, politics, prominent figures, gender, religion, race, disability, etc.
5) An act of encouraging the use of sociocultural disputes (nationality, ethnic group, region, politics, figures, religions, races, gender, disabled, and the like)
6) An act of using a name that is contrary to social norms
7) An act of using a name that is suggestive or obscene
8) An act of using a name that is intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information
9) An act of using a name that is determined is for the purpose of real money/goods trading of an account and/or item
10) An act of using a name that may be confusing to other members by being difficult to identify, such as similar characters
11) An act of using a name that advertises/promotes a specific subject
12) An act of using a name that is prohibited by the naming policy with changed spelling or other characters
13) An act (1)-(12) of using only the initial character/consonant and/or changing the order of characters (such as replacing the front and end of the name) to perform any of the acts mentioned above
14) An act (1)-(13) of using Titles, Family Name, Character Name, Guild Name to perform any of the acts mentioned above
※ The “Use of Inappropriate Names” applies to nicknames, Family names, Character names, Guild names, Mount names, etc. that are used within in-game
※ Once a name has been temporarily changed, the Company will not take any separate/particular measures regarding this name.
※ All names that are currently in the game or will be added with upcoming updates are subject to change due to developmental concerns and other requirements.
|
Use of Inappropriate Posts within the Game
|
1) The posting that may be misunderstood as being posted by the Company or Game Masters
2) The posting contains profanity, lewd content, or websites.
3) The posting contains materially offensive or defamatory contents to other Members or third parties
4) The posting contains offensive content regarding a specific country, ethnicity, region, person, religion, race, gender, disability, etc.
5) The posting encourages sociocultural disputes (nationality, ethnic group, region, politics, figures, religions, races, gender, disabled, and the like)
6) The posting distributes or is linked to the contents that violate public order and morals
7) The posting consists of pornographic materials or is linked to a pornographic website
8) The posting damages the reputation or disrupts the business of the Company or any other third party
9) The posting is related to the sale of Member account, game items, virtual assets, etc.
10) The posting is for advertising purposes
11) The posting infringes on intellectual property rights such as copyrights of the Company and other third parties
12) The posting violates restrictions from other Terms of Service and Operating Policies.
13) The posting is not in accordance with the posting principles prescribed by the Company or the nature of the forum
※ The “Use of Inappropriate Posts within the Game” items apply equally to all posts such as guild message, customization album, photo gallery, party search, music albums, and signs used.
※ All posts identified to be inappropriate may be deleted or disconnected from the game without prior warning, and the company does not take separate measures for the deleted post.
※ Posts on the website will be handled in accordance with the Pearl Abyss Terms of Service.
|
Customer Support Abuse and Human Rights Violations
|
1) An act of falsely reporting a normal member as an unauthorized program user or a bug user
2) An act of making such inappropriate language, slandering, or provoking sexual humiliation to disrupt the operation of Customer Support
3) An act of making the same inquiries or reports repeatedly to disrupt the normal operations
(4) Any actions, whether direct or indirect, that infringe upon the worker's human rights or cause them mental harm.
※ Customer Support refers to all CS encounters such as 1:1 inquiry, email, in-game inquiry, etc.
※ Customer Support abuse and human rights violations will lead to temporary restrictions to the use of Customer Support services.
|
Violating the following items may result in "Chat Ban and Chat Group Kick" without prior warning, depending on the severity.
If repeated violations are found, "Permanent Chat Restriction" may also be applied.
|
Using Foul Language and Abusing Chat
|
(1) Engaging in chat activities that include the following content:
- Content that could be mistaken as coming from an administrator or the company
- Content that includes profanity or vulgar language
- Content that could cause discomfort, disgust, insult, or sexual shame to other members
- Content that disparages, mocks, or criticizes specific countries, ethnicities, regions, individuals, religions, races, genders, or disabilities
- Content that incites or includes expressions related to social and cultural disputes (such as those involving countries, ethnicities, regions, politics, individuals, religions, races, genders, or disabilities)
- Anti-social content
- Explicit or obscene content
- Content that violates public order and morals, or is deemed inappropriate by social standards
- Engaging in activities that provoke conflicts or disputes among members, or using inappropriate language as a result.
- Content intended to infringe or damage the rights of third parties, including their honor, portrait rights, and personal information.
- Content that is deemed to have the intent of trading accounts or items for cash or goods.
- Content that advertises or promotes specific targets.
- Any other content that disrupts the order within the game or hinders the creation of a healthy chat culture.
(2) Actions that Disrupt Chat Usage
- Repeatedly posting the same message
- Using ambiguous language with foul intentions
- Using only the initials of words mentioned in (1), or altering parts of the words, or combining them with other characters
- Repeatedly posting meaningless sequences of letters and numbers
- Sending unsolicited or continuous chats to other members through whispers or other means
- Intentionally and repeatedly spreading invalid coupon and event information
- Any actions prohibited by the terms of service and operational policies
- Excessively posting content that does not align with the purpose of each chat group
※ Members are solely responsible for their own chat activities, and any civil or criminal liabilities arising from their chat infringing on a third party's copyright or other intellectual property rights must be borne entirely by the member, unless the Company is found to have acted with intent or gross negligence.
※ In the case of world, server, and group chats, stricter penalties may be applied due to the potential impact on a large number of players within the game.
※ If you engage in chats that include another person's personal information (such as identity details, location, contact information, or email), immediate game restrictions may be enforced.
|
※ The Company shall not be liable for the loss of certain content that requires continuous management incurred from the inability to access the game as a result of being restricted from using the services.
※ In the event of repeatedly exceeding the maximum violation for the same category, the maximum measure or “permanent restriction” will be enforced.
※ Items acquired by violating the Operational Policy will result in the adjustment of game data and/or retrieval of the item and 3 times the item’s value withdrawn in silver. If an exact value for the item/violation cannot be obtained, a maximum of up to 200 billion silver.
※ Regardless of the intention and imposed restrictions, any advantages obtained through violations of the Operational Policy are subject to retrieval and adjustment at any time.
※ However, in the event the violation was unintended or impact on the game balance/system was minimal, only the items obtained through the violation will be retrieved, and the withdrawal of 3 times the item’s value in silver may not be imposed.
※ Game information of the member, such as Family name, Character name, Guild name, etc., may be disclosed through a notice on the official website or community for violating the Terms of Service or Operational Policy.
6. How to send Appeals
• How to send Appeals
- Members can submit appeals regarding restrictions through the website’s Customer Support within 15 days of being notified.
• Possible Appeal Effect:
- If the objection made by the member is deemed reasonable, the Company shall remove the restrictions imposed on the member and recover adjusted items, etc.
- If the category of a restriction is changed through an appeal after a restriction is imposed according to the Table of Restriction Criteria, the restriction period will be retroactively changed from the start date of the previous restriction.
- If you do not file an appeal within the time limit during the temporary restriction period, the temporary restriction status will be maintained, and if the appeal is not deemed reasonable even if the objection is filed, the account will be immediately converted to permanent restriction.
7. Compromised Account Recovery Policy and Criteria
• Compromised Account Recovery Policy
- Members shall be liable for the protection and management of their account/personal/payment information.
- If an account has been compromised, members can apply for compromised account recovery by contacting Customer Support.
- All information required on the form must be provided in order to apply for compromised account recovery.
- In order to prevent further harm to the compromised account and begin our investigations, members must agree to a “Temporary Restriction” to the account that applied for compromised account recovery. The “Temporary Restriction” will last 7 days at most, but extensions on paid content cannot be provided as a result of the temporary restriction. Members that do not agree to the “Temporary Restriction” will assume all liability for all damages, complications arising in the investigation, and additional losses that may occur.
- The investigation and item recovery for compromised accounts may take up to 30 days.
- The Company shall not be liable for temporary/permanent restrictions due to violations of the Operational Policy in accordance with “Rights and Obligations of Members” under Article 1 of this Operational Policy, and for any harm caused by the use of member’s account information by third-parties as a result of negligence in protecting and managing their account information.
• Criteria for Compromised Account Recovery
- Recovery may not be possible after a certain period of time (approximately 15 days) since the account was compromised, as the Company may be unable to accurately verify the data or the time required may be too excessive.
- The Company will judge whether or not an item can be recovered depending on the results of the investigation.
- Recovery support will not be possible if the security services (OTP and/or PC registration) provided by the Company were not being used.
- Recovery support will follow the criteria set below. Recovery that is not under the “Criteria for Compromised Account Recovery” will be determined by the normal recovery criteria.
- Recovered items may differ from the item that was lost. The details as to why the items may differ will not be explained.
• Members must immediately report receiving Pearl items (items must not be used) from an unknown account by contacting Customer Support. Members that have received Pearl items from compromised accounts and have not reported receiving the gift from an unknown account will be penalized as being involved in compromising the account and may be restricted from the game.
• The Company may remove the restriction if the member is able to prove that they were not involved with compromising the account even though they have received a gift from an unknown account. However, the restriction will not be removed if the member is not able to prove they have not been involved with compromising the account or if the Company deems the member as being involved.
< Compromised Account Recovery >
Category
|
Details and Specifics
|
Recovery Support
|
Notes
|
Character
|
Characters that were not deleted by the member
|
O
|
|
Mount
|
Mounts (Donkeys, Horses, Elephants, Camels, Wagons, Ships, Guild Mounts, etc.)
|
O
|
• Recovery is possible for mounts sold to NPCs or Imperial Horse Delivery
• All items and silver obtained from selling the mount will be withdrawn
• Mounts lost from breeding, exchanging, or being sold on Horse Market and purchased normally by other users cannot be recovered
• The status of recovered mounts may differ from before the account was compromised
|
Items
|
Items that were exchanged/sold/purchased/spent/other strange activities not done by the member
|
O
|
• The amount and state of recovered items may differ
|
Enhancement attempts not done by the member
|
X
|
• Recovery is not possible since it is a system where results may differ based on chance
|
Items that were registered on the Marketplace/Central Market (not by the member)
|
X
|
• Cannot be recovered if the item was purchased through normal means on the Marketplace/Central Market by another member
|
Acoin, Pearl Shop
|
Acoin, Loyalties, Pearls not spent by the member
|
O
|
• Recovered after retrieving purchased items
• Items with limited time use will have the remainder of the time removed before recovery
|
Pearl Shop gifts not sent by the member
|
O
|
• Members that received gifts may be restricted from the game depending on the results of the investigation
• Gifted items will be retrieved. Items that have expiration dates will have the remainder of their times removed and all benefits gained from the effects will be retrieved
• Items involved in Real Money Trade cannot be recovered
• Gift items from compromised accounts can be retrieved or adjusted at any given time regardless of the gift intentions
|
※ Recovery may be limited for items that are intentionally lost, violate the system settings, or are potentially abusable within the game.
※ The state of an item will not be included in the recovery if the item was changed or cannot be used due to updates.
※ Recovery for each criteria will be processed using the data available. Items cannot be recovered if there are no records available.
※ If there are cases not listed in the details above, the Company shall decide whether or not the items should be recovered
8. Name Policy for Long-Term Absence
• In order for service betterment and to prevent issues in the operation of the game, the Company reserves the right to change the names (Family names, Character names, Guild names) of Families (hereinafter referred to as “Long-Term Absent Family”) and Guild/Clans (hereinafter referred to as “Long-Term Absent Guild/Clan”) which fulfill the conditions below.
- More than 1 year has passed since the last login to the Black Desert game.
- Members of the guild(clan) have not logged in to the game for over 1 year.
• If the name of a long-term absent Family and/or long term absent Guild/Clan is planned to be changed, the Company will announce the schedule and details of the change 30 days in advance on the official website through a notice.
Addendum
This Agreement will be effective as of July 22, 2024.